Safety & Grievance Policy

Driving Mobility.
Empowering Communities.

NRIDE is committed to providing a safe, reliable and secure mobility platform for passengers, driver partners and all stakeholders.

Last Updated: June 2026

Safety First

Comprehensive safety measures for passengers and drivers.

Verified Drivers

Identity, vehicle and document verification process.

Quick Resolution

Transparent complaint handling and grievance support.

1. Safety Commitment

Driver identity verification
Vehicle document verification
GPS-enabled ride tracking
Customer support assistance
Transparent fare structure

2. Driver Verification Requirements

Driving License
Vehicle Registration Certificate
Insurance Certificate
Fitness Certificate
PUC Certificate
Government Identity Proof

3. Passenger Safety Guidelines

Verify vehicle number before boarding
Verify driver details
Share trip details with family
Report misconduct immediately

4. Zero-Tolerance Policy

Physical assault
Sexual harassment
Verbal abuse
Drunk driving
Fraudulent activities

5. Grievance Redressal Mechanism

Users may submit complaints relating to ride quality, driver behaviour, payment issues, safety concerns, lost items and technical platform issues.

6. Resolution Timeline

Complaint Type	Resolution Time
General Query	3 Working Days
Fare Dispute	7 Working Days
Payment Issue	7 Working Days
Safety Complaint	24-72 Hours

Need Assistance?

Contact our support team for safety concerns, complaints or grievances.

📧 mobilityniljyoti@gmail.com
📞 9954926020
📞 7005683554
🌐 www.nride.online